Transparency is an increasing goal in both the corporate world and, now, the healthcare world. Becker's Hospital Review lists transparency in quality data to be one of the top patient safety issues for 2016. Will you share your quality data? If you do, will it have meaning? Do the operational definitions of your quality endpoints align with standard ones? This process will not be easy for many hospitals...look here for why this process will be so difficult...and what you can do about it!
Aggregated ratings can be helpful learning tools for reviewing individual employee performance, and they also incentivize medical staff to double check their work and pay more attention to areas where slip-ups can impact their ratings, and ultimately the safety of those in their care. At some institutions, ratings are displayed internally, enabling side-by-side comparisons that might produce insights into best practices or encourage a healthy sense of competition. In the future, this kind of openness could become a necessity for hospitals and health systems who want to compete in a market with an increasing focus on transparency. In addition to fostering quality improvement, facilitating this kind of feedback and discussion has the capacity to highlight low points in patient care of which administration may not have previously been aware.