Did you know that more than 90% of the data created in human history were created in the last two years?  Is it a surprise then, with such a data glut, that little is known in healthcare regarding which metrics matter?  Value is a challenging subject, and often needs to be established by the Voice of the Customer (VOC) in your quality improvement project.  Here's an example seen in the world of oncologic (cancer) care.  Wonder how to establish whether your metrics matter?  Ask The Surgical Lab.