“Certainly, eliciting the patient's perspective is essential to shared decision-making and important to health care quality,” Youngner and Junewicz write. “Yet placing such an emphasis on the patient perspective risks giving patient-satisfaction surveys the power to pressure providers to “satisfy” their patients at all costs.” The bioethicists also worry that focusing on patient satisfaction as an independent goal has made it “ripe for commercialization” and resulted in a boom of profit-making businesses.
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