Do you think it's 25% of their day? What about 50% of their day?
This from The Washington Examiner: physicians spend fully two thirds of their professional time on paperwork--that's 66%!
If you've followed the blog, you know we cover a lot about value added time (VAT) and what it means in healthcare.
As a reminder, VAT is the time spent in a system adding value that the customer will pay for.
VAT is a great guide to help determine which parts of a process should be minimized or eliminated. It's a classic Lean tool!
The problem I highlight over and over is: what exactly is VAT in healthcare? And we go on to discuss the central issue: in healthcare, it can be very difficult to decide who the customer is...after all, the patient receives the healthcare but doesn't typically pay the bill!
This situation puts a fine point on the problem: the physicians are pushing all that paper for the third party payors...they're the ones who pay the bills!
...and that's totally misaligned with the whole point: providing medical care to patients.
Are we ready, as patients and people who may one day be patients, to fix this yet?
Doctors now spend roughly two-thirds of their professional time on paperwork – mostly filling out the never-ending fields that are part of Electronic Medical Records requirements — rather than attending to patients. Because paperwork doesn’t pay, this means patients are essentially spending three times more than they should have to for their doctors’ time. Simply halving doctors’ paperwork could halve physicians' costs, because they’d have more time for productive, patient-centered work.